Returns & Exchanges

At Buy Online, we prioritize the freshness and safety of your groceries; due to the perishable nature of our products, we offer a 24-hour satisfaction guarantee on all food items. If your order arrives damaged or incorrect, we are committed to making it right through a swift refund or replacement process.

1

Inspect Your Order

Upon delivery, please immediately check your items for any signs of damage, expiration, or incorrect quantities.

2

Document the Issue

Take clear photographs of the product, the packaging, and the delivery label to help our quality control team process your claim.

3

Contact Support

Submit a return request via our mobile app or website within 24 hours of receipt, attaching your photos and order number.

4

Receive Resolution

Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing